bk399's Privacy Policy & Data Protection
The security of your personal information is bk399's top priority. This policy explains in detail how we collect, store, and protect your data.
1. Introduction
bk399 (referred to as "we", "us", or "the platform") is a safe and reliable online gaming and sports betting platform for Bangladesh. We believe that protecting our users' privacy is not just a legal obligation — it is at the core of everything we do. This Privacy Policy ("Policy") describes what information we collect when you use the bk399 website, services, or related platforms, how we use it, who we share it with, and what your rights are.
By using this website or registering an account, you consent to this Policy. If you have any questions, please contact us at any time at [email protected].
2. What Information We Collect
bk399 may collect the following categories of information in order to provide its services:
2.1 Personal Identity Information
Information you provide when registering an account may include:
- Full name and username
- Date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (where identity verification is required)
- Current address
2.2 Financial Transaction Information
During deposits and withdrawals, we process the following information:
- bKash, Nagad, or Rocket account number
- Transaction amount, date, and time
- Transaction ID
- Deposit and withdrawal history
We never store your mobile banking PIN or password.
2.3 Technical & Device Information
Information automatically collected while you use our services:
- IP address and device identifier
- Browser type and version
- Operating system
- Website usage logs, page views, and click data
- Session duration and navigation path
2.4 Gaming Activity Information
Information related to your activity on the platform, including:
- Betting history, bet amounts, and outcomes
- Which games or sections you spent time in
- Bonus and promotion usage details
- VIP level and points information
3. How We Use Your Information
bk399 uses your information only for the following legitimate purposes:
Service Operations
Your information is used to create and manage your account, process deposits and withdrawals, and distribute bonuses and rewards.
Security & Fraud Prevention
We analyse information to ensure account security, detect suspicious activity, and prevent unauthorised access.
Identity Verification
Necessary information is retained to confirm a user's age and identity — in particular to comply with the 21+ age requirement.
Support & Communication
Information is used to resolve your enquiries or complaints, send important account-related notifications, and provide 24/7 live chat support.
Service Improvement
Anonymised data is used to analyse user experience and improve our gaming services, interface, and overall platform quality.
Relevant Promotions
With your consent, your contact information may be used to inform you of relevant offers and bonuses based on your interests.
4. Data Sharing & Third Parties
bk399 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
4.1 Service Provider Partners
Minimum necessary information is shared with technology partners and payment processors who assist in operating our services. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.
4.2 Payment Processing
When completing transactions via bKash, Nagad, and Rocket, the relevant payment gateway processes the required information. This processing is fully encrypted and governed by their own privacy policies.
4.3 Legal Obligations
In the case of a court order, a lawful request from a regulatory authority, or cooperation with law enforcement, we may be required to disclose information in accordance with applicable law.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify users in advance and in an appropriate manner.
5. Cookies & Tracking Technologies
bk399 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help enhance the functionality of our services.
Essential Cookies
Essential for maintaining login sessions and ensuring security. Without these, the core functions of the site cannot operate.
Analytical Cookies
Information on which pages are visited most and where users spend their time is used to improve our services.
Functional Cookies
Used to remember your preferred language, theme, or settings so you do not have to configure them each time.
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.
6. Data Security Measures
bk399 has implemented industry-standard technical and administrative measures to protect your information:
SSL Encryption
All data transmission between the website and your device is secured via SSL/TLS encryption protocols. This ensures that no one can read your information in transit.
Secure Data Storage
Your personal information is stored on encrypted servers. Passwords are kept in hashed form — raw passwords are never stored.
Restricted Access
Only authorised staff may access your information when required for specific tasks. All access is logged and regularly audited.
Security Monitoring
Our systems are monitored 24/7 to detect suspicious activity. Prompt action is taken if any security incident occurs.
7. Data Retention Period
bk399 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
General Rules
- For active accounts: all information is retained for as long as the account remains active.
- After account closure: financial transaction records are retained for a minimum of five years, in line with financial regulatory requirements.
- Identity verification documents: retained for the period required by applicable law in the case of closed accounts.
- Analytical data: may be retained in anonymised form for an extended period.
8. Your Rights
As a bk399 user, you have the following rights regarding your own information:
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though full deletion may not be possible where legal obligations apply.
Right to Object to Processing
You may withdraw your consent to marketing communications or non-essential processing at any time.
Data Portability
You have the right to receive your information in a structured, commonly usable format.
Right to Restrict Processing
For specific reasons, you may request that processing of your information be restricted.
To exercise these rights, email us directly at [email protected]. We will respond to your request within a reasonable time.
9. Protection of Minors
Age Restriction
bk399's services are strictly for those aged 21 and above. We do not knowingly collect any personal information from minors. Age is verified at the time of account registration. If we become aware that a user is under 21, that account and all associated information will be deleted immediately. If a parent or guardian believes their child has registered on our platform, please contact us immediately at [email protected].
10. Policy Changes & Updates
Change Notifications
bk399 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By posting a prominent notice on the website
- By sending a notification to your registered email address
- By publishing a "Last Updated" date at the top of the policy
If you continue to use our services after a change, it will be assumed that you have consented to the updated policy. It is your responsibility to review this page regularly.
11. Third-Party Sites & Services
External Links & Platforms
bk399's services may contain links to third-party websites or services. bk399 is not responsible for the privacy practices of these third parties. We strongly recommend that you read the privacy policy of any third-party site before visiting it. In particular, payment service providers bKash, Nagad, and Rocket have their own privacy policies, which apply on their respective platforms.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team:
Contact Us
[email protected]
24/7 live chat support — available in Bengali and English
For privacy-related requests, we will try to respond as soon as possible
Our team is available in Bengali to assist you with any questions regarding your privacy rights.